Please note that all items take a few days to ship out, as they are all custom made per your order. We cannot guarantee delivery dates for holidays or special occasions. If you have something of that nature, please give me a shout before you order.
We take about 3-8 business days to create apparel products and 3-6 business days for non-apparel products.
US: Shipping is via the USPS and always uses tracking numbers to addresses within the United States. And Royal Mail within UK Mainland
International: US Postal First Class Mail International. We can provide you with a customs number. However, we do not provide tracking numbers unless you contact us and specifically ask for and pay for an upgrade to US Postal Priority Mail International. We cannot take responsibility for any duty or taxes your country may impose on goods that come from the United States.
Unclaimed Items / Incorrect Addresses: As we cannot control what happens in your locale, it is your responsibility to both provide us with a correct address, and to claim your package from your local customs or post office if it is being held or deemed undeliverable.
In the event that your package is returned as unclaimed by your local customs/post office, or due to providing us with an incorrect address, it will be your responsibility to pay for the new shipment. We are more than happy to work with you to reship your item once you have reconfirmed your address, but please be sure to provide us with correct information and be aware that international shipments often need to be claimed from your local customs or post office.
Please feel free to contact us with any questions. Thanks!
Returns are on a case by case basis. As all of our items are custom made for you, we only offer returns for exchange of a similar item or new size. This is why we urge you to use the size charts provided on every item’s listing.
If you’d like to return an item for exchange, please note that you will be responsible for returning the item, and for shipment costs associated with your replacement item.
Requests for product exchange must be made within 7 days of delivery, and items must be sent back for exchange within 48 hours of approval. Items must be unused, unworn, and have the original tags intact.
Please feel free to contact us with questions.